Refund and Returns Policy
Our Commitment
At CycleTechSA, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
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You may return eligible products within 7 days of receiving them.
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Items must be unused, in their original condition, and in the original packaging.
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Custom-made or personalized products (including commissioned art, websites, or apps) are non-refundable unless defective.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7 business days, using your original payment method.
Exchanges
If you received a defective or damaged item, we’ll replace it at no additional cost.
Non-returnable
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Digital products, software, or downloadable files
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Gift cards and promotional items
Shipping
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Contact for Returns
Email : support@cycletechsa.co.za
Whatsapp : +27 75 293 7642